For several years, the firm was the Barbados-based associate of the ARA Consulting Group (Canada), a division of KPMG (LLP). The regional and international reach of the consulting firm has resulted in excellent contacts within the regional and international business community, in particular the tourism /hospitality sector.
In 2000, “Customer Service Strategies by May Hinds” was introduced as the centerpiece of a service diversification and corporate repositioning strategy which aimed to extend the consultancy’s focus beyond the initial client market of small hotels.
The Customer Service Strategies product provides organisational development, including training which targets from top management to line employees. In Barbados, May Hinds Consulting Inc. is the hospitality/tourism consulting firm of choice, designing, implementing and evaluating service quality interventions for the Government of Barbados and for private sector companies across productive sectors (Tourism, Manufacturing and Retail) and educational institutions.
The firm has successfully executed strategic planning interventions, designed and implemented inventory management and control systems, performance management and review systems and developed service standards to measure customer satisfaction for a number of leading tourism and hospitality enterprises on the island.
All four of the leading public and private sector tourism agencies in Barbados (Ministry of Tourism; Barbados Tourism Authority; Tourism Development Corporation and the Barbados Hotel and Tourism Association) have contracted the service of May Hinds Consulting.
Other past and present clients include: Inter-American Development Bank; ICN Artea- Spain; Organization of American States; Caribbean Development Bank/ Caribbean Technological Consultancy Services Network; Organisation of Eastern Caribbean States Trade Policy Project; St. Lucia Chamber of Commerce, Industry and Agriculture; Barbados Tourism Product Authority; Grenada Board of Tourism; Jamaica Tourist Board; ARA Consulting Group (Canada), a division of KPMG (LLP); retail distribution, (such as Caribbean ARI Inc; GCS Ltd trading as Ganzee); hotels and resorts, (such as the American Automobile Association (AAA), Five Diamond Award winner Sandy Lane); Nisbeth Plantation Beach Club – Nevis; Poinciana Beach Resort - Negril, Jamaica; restaurants, (including The Tides Restaurant and Art Gallery and Champers); attraction-based companies (Premier Attractions of Barbados); transportation service providers(Johnson’s Tours); Stoutes Car Rental Limited; Bridgetown Cruise Terminal Inc; Grantley Adams International Airport Inc; Vance W Amory International Airport – Nevis; First Caribbean International Bank; Lex Caribbean; Queen Elizabeth Hospital; Purity Bakeries; Barbados Community College- Hospitality Institute and University of the West Indies – Cave Hill Campus.
May Hinds Consulting commits to delivering high quality service that ultimately adds value for its clients.
The firm has received many accolades over the years, namely:
- Barbados Hotel and Tourism Association – Supporting Services Member of the Year (Barbados, 2004)
- Barbados Hotel and Tourism Association – Appreciation Award (Barbados, 2002)
- Ministry of Foreign Affairs Tourism and International Transport – Certificate of Appreciation for Invaluable Service in the Area of Tourism Development (Barbados, 1997)
- Barbados Hotel Association – Associates Award in recognition of contribution to the BHA- (Barbados, 1992).