Bsc. (Hons.) UWI
Ronnie St. John is a graduate of the University of the West Indies at Cave Hill with a Bachelor of Science degree in Public Administration. He has specialized training in Marketing Research at the Nielsen Burke Institute for Marketing Research in Cincinnati USA. He has been trained in managing the Marketing Research process in data gathering and analysis, forecasting, pricing research and the measurement of customer satisfaction. His training also includes the design and construction of questionnaires.
After a two year stint working with two south coast hotels, Mr. St. John spent two years as a secondary school teacher, before attending the University of the West Indies.
On graduation he spent two years with the development program of the Caribbean Conference of churches, working on small scale development projects in five Caribbean Islands, including Martinique and Guadeloupe. Successful projects include the Hawthorne day care centre and the St. Lucy school steel-band in Barbados.
His next assignment was at the Barbados Industrial Development Corporation as its Senior Research Officer helping to develop business proposals in manufacturing and administering the Fiscal Incentive Program for the sector. While at the BIDC he attended a six week course on Economic Development in Small Economies at the World Bank in Washington DC.
From the year 1989 until 2000 Mr. St. John joined Cable and Wireless in Barbados, helping to develop its marketing capability. He undertook several roles in the department especially it’s Marketing Research, Planning and Strategy and also developed its capabilities in forecasting demand, revenue and developing its company wide operational reports. He also successfully led a Re-Engineering program to improve the company’s installation process.
From the year 2000 he transferred to its Regional Operations based in the Cayman Islands. He took responsibility for marketing research, developing a virtual team located in four different islands and developing an infrastructure to use the team effectively; coordinating all research projects across the 15 regional locations completing over 60 projects in a three year span, using the virtual team and a network of sub contractors located in Barbados and Jamaica
Subsequent to 2003 Ronnie has provided consulting services for clients including RBTT, Cable and Wireless (Grenada) and BCB communications, an arm of BS& T. As a member of the MHC team, Ronnie serves as an analyst working on service audits to measure the quality of service of client organisations, and surveys to measure employees satisfaction with their employer.